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Practice Management

Rebecca Ruddlesden

We have a Practice Manager who can help with any administrative or non-medical aspects of the Practice. She is also available to discuss any suggestions or complaints you may have. We hope that most problems can be sorted out easily and quickly. If you wish to make a complaint, please ask to speak to the Practice Manager to discuss the nature of the complaint.


 


A copy of the complaints’ procedure is available on request.


 


In the event that you feel unable to discuss your complaint directly with the Practice, NHS Berkshire Patient Advice and Liaison Service (PALS) provide free, informal, confidential help and advice for patients, carers and their families. Tel: 01753 635615


Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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