Appointments

We operate eConsult, a telephone based appointment system. It can be accessed from the Home Page of this website. However, if your problem is so urgent that you feel there is risk to life that could be jeopardised by the time it takes to fill in the eConsult form, please call the surgery and if the problem meets the criteria for this, a duty doctor will be asked to call you back as soon as possible.

Such situations do not include prescription requests or symptoms that have been on-going for several days. If the problem is so urgent that you cannot wait for a call back, even for a little while, then you should access the emergency ambulance service by calling 999 or going to your nearest A&E department.

Urgent appointments

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01344637800, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

To request a routine appointment in the next 7 days:

1. your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
2. our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.
3. using our Patient Access online system
4. use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
5. phone us on 01344637800, Monday to Friday from 8am to 6.30pm
6. visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

When We Are Closed

We also offer extended hours routine appointments at Boundary House Surgery, Bracknell. These are available Monday-Friday from 6.30pm – 8.00pm, Saturday morning from 8.00am – 1.45pm and Sunday morning only. More details here.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using our Online Consultation service
• using our Patient Access online system
• phone us on 01344637800, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are too ill to come to the Surgery or are house-bound, please phone before 10.30am. If you can, please complete an eConsult form. If you do not have on-line access, please call the surgery and a receptionist will take details from you and complete the eConsult form on your behalf. Home visits are at the discretion of the clinician, who will probably ring you first to see if the problem can be dealt with over the phone.

FAQ’s