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Coronavirus (COVID-19) Advice and Guidance Update....

Dated 20/3/20

Important information about the coronavirus (COVID-19)

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 Get an Isolation note without needing to contact your GP...

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

Before using this service, make sure you have checked the coronavirus advice on the NHS website.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else. 

To use this service please follow the link below:

Please note that due to the current coronavirus pandemic we will not be issuing early, extra or additional prescriptions in line with local guidance and advice (please see the prescriptions page for further information).

Important information to patients about GP appointments

As you will be are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. As such, Magnolia House Surgery are taking actions to protect our patients, our staff and our community by utilising a telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All appointments will initially be on the telephone. If you have an appointment booked with a GP, Nurse or any other clinician, please do not come to the surgery – please stay at home and the clinician will call you at the allocated time. The clinician will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.

All Nursing appointments will be telephone triaged before coming in for their appointment.

Please do not attend the Surgery unless you have received a telephone call from one of our clinicians who have asked you to attend the surgery.

We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.

Do not go to a GP surgery, community pharmacy or hospital.

Please visit NHS 111 Coronavirus advice online or call 111 , stay indoors and avoid close contact with other people.

Further information is available on

You do not need to contact 111 to tell them you are staying at home!

  • Use the NHS 111 online coronavirus service if:
  • You feel you cannot cope with your symptoms at home
  • Your condition get worse
  • Your symptoms do not get better after 7 days.



Lynwood and our new surgery - the latest update...

Letters have been sent to all those who wrote in support and against the last planning application notifying of the decision to withdraw this application. We can confirm that although the original application has been withdrawn, a new application is due to be submitted under the CCG's name for a two storey development over the coming weeks. 

For further information about the withdrawal of the previous application, the reasons for the new application and for copies of the new plans, please visit the East Berkshire CCG website

Private prescription changes...

When patients seek specialist treatment privately, the private consultant may prescribe any necessary medication. Often, however, consultants recommend a particular medication and patients ask their GP to issue a NHS prescription. Where the GP considers that the medication recommended is clinically necessary they can issue the medication however, we must have relevant information to go alongside the request. This includes the diagnosis and any other reasons for the proposed plan of management, including any proposed medication and ongoing care. This information is required for our patient’s and clinician’s safety. Once we have received the request and relevant information, prescriptions will be processed and issued within 14 working days. If the medication is specialised in nature and is not something GP’s would generally prescribe, it is for the individual GP to decide whether to accept clinical responsibility for the prescribing decision recommended by another doctor (the same principles apply to requests to undertake diagnostic tests or other procedures within the NHS). If you have any queries relating to this policy please enquire by phoning the practice.

We are now using Chain SMS to message patients!

Dated: 12 April 2019

Chain SMS is a system which allows us to easily send text messages to patients.​ It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!

Some examples of how we might use it...

    • Reminders or notifications (e.g. prescription ready)

    • Responding to simple queries (e.g. if you had a quick question about your medication)

    • Letting you know we tried to call

    • Sending you advice at the end of a consultation

The practice name will always be at the bottom of the message. You won't be able to reply them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.


Extended Access to Routine Primary Care

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