Repeat Prescriptions

Please note that due to the current coronavirus pandemic we will not be issuing early, extra or additional prescriptions in line with local guidance and advice. We are also strongly encouraging the use of EPS for all our prescriptions and ordering via our online service providers to help reduce the risk of handling paper prescriptions.


 Ordering a Repeat Prescription  

If you are receiving continuing medical treatment, there are several ways in which you can order a repeat prescription without the need of an appointment with a doctor.

 

  1. Using the old prescription

All repeat prescriptions have a second page with the details of the repeat medicines   prescribed.  Please note that if there is no second page it is likely that the item is not on repeat.  This generally means that you need to see a doctor to get a further supply.  If you tick the required items, this page can be returned to the surgery either by post or by hand, may be given to the receptionist or placed in the box on the left inside the front door of the surgery.

 

 Using online patient access

You can order your repeat prescription on-line through online patient access. For further information please contact our reception team on 01344 637800.

Please note that due to COVID-19, enrolment for online access has changed. Please contact our reception team if you require help registering for online access. 

Download the new NHS app from the app store on your mobile  https://www.nhs.uk/using-the-nhs/nhs-services/nhs-login/

The NHS app allows you to access a range of services via your mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results.

You can still contact the practice by phone to book an appointment, this is simply another option, which other patients have found is more convenient and saves them time. More information can be found through https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/help/ 

 

Delivery to a pharmacy

 When ordering a repeat prescription, you can request for the new prescription to be delivered directly to the pharmacy of your choice; you can then collect the medication directly from the pharmacy.  Please ask for a form for this from the pharmacy.  This service applies to Lloyds in Sunningdale and Virginia Water, Blackburns in Sunninghill, Sarnas in South Ascot and Boots in Ascot.  Some pharmacies carry out a home delivery service; patients will need to check with the pharmacy.

 

Timings

 Please note that it will take 48 hours, i.e. two working days, after requesting the repeat prescription before it will be ready for collection, either by you or the pharmacy.   The surgery deals with several hundred prescriptions a day and it is not possible to process them more quickly. If you are requesting an item which isn't a repeat or any changes this will take longer and if the prescription is being delivered directly to a pharmacy, you must also allow the pharmacist time to dispense the medication.

 

Review by a doctor

It is important that a doctor regularly checks the medication you are taking and therefore each prescription carries a review date. This should happen a minimum of once a year.  Please ensure that you make an appointment with your doctor specifically for this purpose only.  Please avoid saving this up to try and fit in when you consult for another reason as this does not allow time to make the necessary checks.  After the review date, the surgery may not be able to offer you a repeat prescription without such an appointment.

 

Phone requests

For both medical and legal reasons, we are unable to accept requests for repeat prescriptions on the telephone. 

 

 
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