Ordering a Repeat Prescription
If you are receiving continuing medical treatment, there are several ways in which you can order a repeat prescription without the need of an appointment with a doctor.
- Using the old prescription
All repeat prescriptions have a second page with the details of the repeat medicines prescribed. Please note that if there is no second page it is likely that the item is not on repeat. This generally means that you need to see a doctor to get a further supply. If you tick the required items, this page can be returned to the surgery either by post or by hand, may be given to the receptionist or placed in the box on the left inside the front door of the surgery.
- By e-mail
You may order your repeat prescription by e-mailing the surgery at firstname.lastname@example.org. Please ensure that you include your name, date of birth and the details of the items required. The surgery will then e-mail an acceptance of the request.
- Using the internet
You can order your repeat prescription on-line through the internet. You will need to register at the surgery for this service. Please bring two forms of identification to the surgery, where the receptionist will arrange to enrol you.
Delivery to a pharmacy
When ordering a repeat prescription, you can request for the new prescription to be delivered directly to the pharmacy of your choice; you can then collect the medication directly from the pharmacy. Please ask for a form for this from the pharmacy. This service applies to Lloyds in Sunningdale and Virginia Water, Blackburns in Sunninghill, Sarnas in South Ascot and Boots in Ascot. Some pharmacies carry out a home delivery service; patients will need to check with the pharmacy.
Please note that it will take 48 hours, i.e. two working days, after requesting the prescription before it will be ready for collection, either by you or the pharmacy. Prescriptions are printed out by the surgery staff, but all need to be checked and signed by a doctor. The surgery deals with several hundred prescriptions a day and it is not possible to process them more quickly. If you are requesting any changes this will take longer and if the prescription is being delivered directly to a pharmacy, you must also allow the pharmacist time to dispense the medication.
Review by a doctor
It is important that a doctor regularly checks the medication you are taking and therefore each prescription carries a review date. This should happen a minimum of once a year. Please ensure that you make an appointment with your doctor specifically for this purpose only. Please avoid saving this up to try and fit in when you consult for another reason as this does not allow time to make the necessary checks. After the review date, the surgery may not be able to offer you a repeat prescription without such an appointment.
For both medical and legal reasons, we are unable to accept requests for repeat prescriptions on the telephone.