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Patient Participation Group

(Magnolia House Forum)

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Who are the PPG

We are a team of patients and Practice staff who are committed to working together to improve services for the patients and staff in our surgery. Our aim is to provide a service of excellence to all our patients widening communication channels, reaching out to patient groups and encouraging health education.  Our PPG has a number of enthusiastic and diverse members, some have been members since the PPG was first set up in 2005 and others who have only just joined.  We meet every other month for an hour or so, usually during the day. We are members of the National Association of Patient Participation Groups (N.A.P.P.). 

 

Whilst the PPG is set up to represent all registered patients in the Practice and we would love to hear from you, we are not able to deal with personal complaints or individual health matters as the Practice has its own complaints procedure.

 

We run a series of evening Health Talks every year on a range of topics such as Heart Disease, Breast or Bowel Cancer in conjunction with the Kings Corner PPG. These are free to attend and available to all patients.  We also have regular surveys to find out patient’s views.

Would you like to know more about the Health Matters Talks, surveys or our group? Please contact us (see below).

What can I do?

We need you! The Forum is run by volunteers who give up a bit of their time to be the voice of the patients to the surgery and to put on activities such as the newsletter and the health talks. Without volunteers, the Forum cannot run. 

We actively encourage and welcome new members, if you would like to join the Forum please contact us at: magnoliappg@gmail.com.

You may be interested in contributing to the Forum by helping out with specific events such as our annual survey or our newsletters, if so, you could join as a virtual member.

Developing News: The Lynwood Development and Our Practice!

You can find the latest news and view the plans for the new proposed practice by clicking on the following links:

https://bit.ly/2IF1ZqB

https://www.eastberkshireccg.nhs.uk/feedback-ascot-health-centre-plans/

Our Latest newsletter

Autumn 2019 - click on the file for our latest newsletter Autumn 2019 Newsletter

Previous newsletters

Summer 2019 - click on the file for our latest newsletter       Summer 2019 Newsletter

Spring 2019 - click on the file for the spring newsletter         Spring 2019 Newsletter

Winter 2018 - click on the file for the winter newsletter         Winter 2018 Newsletter

Autumn 2018 - click on the file for the autumn newsletter     Autumn 2018 Newsletter

Health Talks

Our next health talk:

Details for our next talk in February to be announced soon!

Previous Health Talks:

 

 Prostate health talk June 2019October 2019 talkdiabetes health talk

Kathryn Watson (nutrition health talk) very kindly allowed us to upload her 'Top 10 Tips for a Healthy Digestion' which you can find here:

Nutrition Health Talk Handout

 

Feedback from Previous Health Talks:

Feedback on Diabetes November 2019

Feedback on Nutrition October 2019

Feedback on Problems with Prostate & Ovaries June 2019



2019 Patient Survey

The results from this year's patients survey are in!

Overall 82% of the patients rated the service they received as good or excellent with the staff (GPs, nurses and receptionists) rated as the best things about MH. The results indicate that some patients need help understanding how to access and use the online booking system and registering for text reminders, as well as the extended hours service.  The PPG will look into publicising these services again on the board and screen in the waiting room.  Patients were concerned about how long they had to book in advance to see a particular GP, GP continuity and the parking at MH and this will be reviewed by the Practice for improvements where possible.

For the complete report - please click on the following:   2019 Patient Survey - Results





Contacting the PPG

Please leave your details at reception or email us at magnoliappg@gmail.com

Kindly note that this email address is for contacting the patient participation group only. As we are volunteer patients, we cannot advise on medical or health matters - to contact the surgery please telephone 01344 637800 

We look forward to hearing from you.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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