In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

The average pay for GPs working in Magnolia House Surgery in the last financial year was £63,321 before tax and National Insurance. This is for 8 part time GPs and 1 long term locum GPs who worked in the practice for six months or more.

NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2025 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

1. IPC Annual Statement Report -2024

Click here to read our annual statement

Click HERE to view the NHS Constitution

Privacy Notice. June 24

Remote Monitoring and Care Service

Remote monitoring and care is one of the ways we are supporting residents with ongoing health conditions to keep well at home. Instead of waiting to contact your healthcare professional, they can now proactively support you using clinical expertise, your shared care record, and remote monitoring data.

The Remote Monitoring and Care Service is coordinated by East Berkshire Primary Care and Berkshire Primary Care, who each have Digital Healthcare Teams. If you receive a text from them, it means we believe this service could benefit you and they will contact you soon to explain how it works and answer any questions you might have.

What Is Remote Monitoring and Care?

You’ll regularly share health readings, like blood pressure and oxygen levels, and answer questions about your health and wellbeing via a remote monitoring app on your smartphone or tablet. Healthcare professionals at the Remote Monitoring and Care Service review this health information and offer clinical advice and support when you need it.

New Remote Monitoring App

We’re introducing a more user-friendly app developed by Luscii to replace the current DOCOBOAPP™. From November 2025, new users will use the Luscii App. Existing

DOCOBOAPP™ users will be given guidance on how to switch when it is time to change over.

How We Use Your Health Information

Your health information is securely collected and monitored to support your care. Only relevant healthcare professionals will have access to your information. All data is stored securely following NHS confidentiality and data protection policies. We will not share your data with third parties outside your care team without your consent unless required by law.

For information on how we use your data, visit: www.frimleyhealthandcare.org.uk/about-us/connected-care

What Happens Next?

You will receive a call to discuss the service. If you would like to be enrolled, the relevant Digital Healthcare Team will work with you to understand what equipment you might need and give you guidance on how to set up the app and share your health readings.

For more details about the Remote Monitoring Service, visit:

https://www.thamesvallevsurrevcarerecords.net/local-people/rm

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.